btv99's Privacy Policy
Your personal information is completely safe with us. We protect your privacy using SSL encryption and strict data protection practices.
Introduction & Purpose of the Policy
btv99 operates a safe and reliable online entertainment platform for players in Bangladesh. We believe that user privacy is a fundamental right. This privacy policy explains how btv99 collects your personal information, what purposes that information is used for, how information is handled with third parties, and what measures we take to protect your information.
By creating an account on the btv99 platform or by using our services, you agree to the terms of this privacy policy. Please read this policy carefully. If you have any questions, please contact our support team.
Scope of the Policy
This privacy policy applies to btv99's main website and all related services. This includes:
- Online casino gaming services
- Sports betting services
- Financial transactions and payment processing
- Customer support communications
- Bonus and promotional activities
- VIP and loyalty programs
What Types of Information We Collect
btv99 only collects information that is essential for providing safe and responsible services. We never collect unnecessary personal information.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport details (where applicable)
- Valid email address
- Mobile number
Financial Information
- bKash, Nagad, Rocket or Upay account number
- Transaction history
- Deposit and withdrawal records
- Bonus and promotion usage details
Gaming Activity
- Game play history and betting records
- Win and loss information
- Preferred game categories
- Session duration and activity patterns
Technical Information
- IP address
- Device type and operating system
- Browser information
- Cookie and session data
- Site activity logs
How the Collected Information Is Used
btv99 uses collected information only for specific and legitimate purposes. The main reasons for our use of information are detailed below.
A. Account Management and Verification
We use identity information to create, manage, and secure your account. This information is essential to prevent unauthorized access and to confirm that each user meets the minimum age requirement (at least 21 years old).
B. Financial Transaction Processing
We use payment-related information to process deposit and withdrawal requests, prevent fraud, and ensure financial security. This information is needed to complete transactions securely through bKash, Nagad, Rocket, and Upay.
C. Service Improvement and Personalization
By analyzing your gaming preferences and activity patterns, we create a more relevant experience for you. This includes game recommendations, bonus offers, and determining the benefits available under the VIP program.
D. Responsible Gaming Monitoring
btv99 is committed to responsible gaming practices. By analyzing gaming activity data, we can identify at-risk behavior and provide support where needed.
E. Communication and Support
We use contact information to provide customer support, send important notifications, and share updates about your account. Our support team provides service 24/7 in both Bengali and English.
Cookies & Tracking Technologies
btv99 uses cookies and similar technologies to provide an enhanced browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the core functionality of the site. These are required to maintain login sessions and ensure security. These cookies cannot be disabled.
Functional Cookies
Used to remember your preferences and settings. They store language preferences, display settings, and similar options so you do not have to change them each time.
Analytics Cookies
Used to analyze site usage. They help us understand which pages are viewed most and which features are used most.
Security Cookies
Used to detect fraudulent activity and unauthorized access. They play an important role in keeping your account and financial information secure.
Cookie Controls
Most browsers offer cookie controls. You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may affect some site functionality and your login session.
Information Sharing with Third Parties
btv99 does not sell your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:
Payment Processing Partners
The minimum information necessary to complete financial transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment processing service providers. These third parties follow their own privacy and security policies.
Technology and Software Partners
Game providers including Pragmatic Play, Evolution Gaming, and Spribe may process limited gaming session data to operate games. This data is used to ensure game fairness and to resolve technical issues.
Legal Obligations
Information may be provided to relevant authorities under a court order, government directive, or the requirements of applicable law. In such cases, btv99 provides only the information legally required.
Organizational Changes
In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new entity. Users will be notified in advance in such cases.
What Is Never Shared
- Information is never sold to third parties for marketing or advertising purposes
- Your complete payment account details are never shared with any external party
- Personally identifiable information is not given to third parties without explicit consent
Data Protection Measures
btv99 has adopted industry-standard technical and organizational measures to keep your personal and financial information secure.
SSL Encryption
All data transmitted on our platform is protected by SSL (Secure Socket Layer) encryption technology. This ensures that no one can read or alter your information while it is in transit.
Secure Data Storage
All personal information is stored in encrypted databases. Server access is strictly controlled and only authorized personnel can view the necessary data.
Fraud Prevention
Automated systems monitor for unusual activity at all times. If a suspicious login or transaction is detected, immediate steps are taken to protect the account.
Access Controls
Account security is maintained through strong password policies and multi-factor authentication. Staff access to internal systems is also governed by a minimum-necessary-access principle.
In the Event of a Security Breach
If a security breach occurs and we believe it may affect your information, we will notify you and the relevant authorities within an appropriate timeframe. We are committed to taking immediate action and minimizing any harm.
Your Rights and Controls
btv99 believes you should have full control over your own data. You have the following rights:
Right to Access
You may request a copy of all information we hold about you. We will fulfill this request within a reasonable timeframe.
Right to Rectification
If any of your information is incorrect or incomplete, please contact our support team to have it corrected. Some information can be updated directly from your account settings.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
Right to Object to Processing
You have the right to object to marketing communications and, in some cases, profiling. Contact us to unsubscribe from marketing emails.
Right to Data Portability
You may request automatically processed information in a structured, machine-readable format so that it can be used elsewhere if needed.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. Support is available 24/7 via live chat or email. We will respond within a reasonable timeframe after verifying your identity.
Data Retention Period
btv99 retains your information only for as long as it is needed to fulfill the relevant purpose or as required by law.
Active Accounts
All information necessary to provide services is retained for as long as your account remains active.
Closed Accounts
After an account is closed, certain information may be retained to meet applicable legal and regulatory requirements. Financial transaction records are generally kept for an extended period.
Disputes and Legal Claims
In the event of an ongoing dispute or legal claim, relevant information will be retained until the matter is fully resolved.
Protection of Minors
Age Restriction
btv99 is for individuals aged 21 and above only. We do not knowingly collect or process the personal information of anyone under the age of 21.
If a minor attempts to open an account on our platform, we will reject their account and immediately delete any information provided. If a parent or guardian believes their child has attempted to use our platform, please contact us.
Policy Changes and Updates
btv99 reserves the right to change or update this privacy policy from time to time. Before any changes take effect, we will notify you in the following ways:
- Via a special notice on the site
- By notifying you directly at your registered email
- By showing an alert about the change at the time of login
For significant changes, your re-consent may be required. Continuing to use the platform after the updated policy takes effect will be considered as your acceptance of the revised terms.
Privacy-related questions?
If you have any questions or concerns about this privacy policy, please contact our support team. We are available 24/7 to assist in both Bengali and English.